We're Here When You Need Us.
Our team is available 7 days a week to help you with any questions, issues, or project needs.
9AM–8PM IST
Mon–Sat
1–2 Hr Response
24Hr Response
WhatsApp Support
The fastest way to reach us. Send a message and get a reply within minutes during business hours.
Email Support
For detailed queries, project questions, or documentation requests. We respond within 24 hours.
Book a Call
Schedule a 1-on-1 call with our team to discuss your project, troubleshoot issues, or plan next steps.
Frequently Asked Questions.
How quickly do you respond to support requests?
WhatsApp messages are typically answered within 1–2 hours during business hours (9 AM – 8 PM IST, Monday–Saturday). Email queries are answered within 24 hours. For urgent issues, WhatsApp is always the fastest channel.
What's included in your post-launch support?
All development projects include 30 days of free bug-fix support after launch. After that, you can opt into one of our monthly maintenance plans which cover bug fixes, minor updates, security patches, and performance monitoring.
My website is down. What should I do?
Contact us immediately on WhatsApp with the details. We treat downtime as critical and escalate it immediately. If you're on a maintenance plan, we have a 4-hour SLA for critical issues.
Can I request changes to my project after it's launched?
Absolutely. Minor changes (text, images, small layout tweaks) within 30 days post-launch are typically covered. For larger changes or new features, we'll scope and quote them as a new mini-project or ongoing retainer.
Do you offer training for delivered projects?
Yes. For all web, app, and automation projects, we provide a handover session where we walk you through how to manage and operate everything. We also provide recorded video walkthroughs for complex systems.
I lost access to my admin panel / CMS. Help!
Send us your project name and the email address associated with your account via WhatsApp or email. We'll restore access within a few hours, usually much faster.
Can I upgrade my service plan later?
Yes, you can upgrade or add services at any time. Contact your project manager or reach out via any of our support channels and we'll discuss the best way to expand your engagement.
Do you provide support for third-party tools you've integrated?
We provide guidance and best-effort support for third-party integrations (e.g., Razorpay, Zoho, AWS) that we've implemented for you. For issues originating with the third-party platform itself, we help coordinate with their support teams.